AIPYMNTSabout 3 hours ago
FinTechs Lag Credit Unions on the Next AI Banking Test
5 min read
New PYMNTS Intelligence data shows only 1 in 3 FinTech executives report offering AI-led chat support for customers. Credit unions like Boeing Employees Credit Union ($29 billion) lack assets to build customer-facing AI solutions that traditional banks have embraced. Other industries including Amazon and airlines have already deployed generative-AI chatbots.
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