AIFortuneabout 17 hours ago
AS Watson CEO: AI Should Upgrade Workers, Not Replace Them
3 min read
AS Watson Group CEO Malina Ngai stated the retailer uses AI to enhance employee capabilities rather than cut jobs. The company's human-AI partnership strategy, launched last October, has increased employee engagement scores and customer service metrics. A Foshan warehouse now employs 62% women after robots took over heavy lifting.
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