StartupsCNBC Techabout 2 hours ago
AI Agents Rely on Humans for Calls
4 min read
AI startups Dazzle AI and Duckbill deploy human contractors to handle phone calls and complex tasks like scheduling appointments that current models fail at. Dazzle CEO Marissa Mayer notes agents confuse window glass with tabletop glass, while Duckbill CEO Meghan Joyce uses background-checked 1099 workers to ensure reliable service delivery for users.
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