Salesforce's Internal AI Leaderboard Has Teams Competing for Little Trophies

Salesforce runs an internal dashboard tracking each team's AI tool usage, including ChatGPT, and awards digital badges like "Champion," "Innovator," and "Legend" based on completed training courses. Only about a third of employees have finished the lowest-level course. Use of Salesforce's own Agentforce AI product has dropped as much as 65 percent on some teams.