AIForbes Innovationabout 2 hours ago
UnitedHealthcare Expands AI Agent To 21 Million
2 min read
UnitedHealthcare expands its in-house AI agent, Avery, to 21 million members this week. The tool resolves nearly 90% of questions, routing the remaining 10% to human specialists. This move follows an initial rollout to 6.5 million members and signals a massive expansion of the technology within the health payor landscape.
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