AIGuardian Technologyabout 17 hours ago
British Gas owner cuts 1,300 call centre jobs
1 min read
Centrica, owner of British Gas, plans to cut 1,300 call centre jobs as CEO Chris O'Shea says over 90% of customers use digital channels first. The cuts include 800 jobs from AI tool deployment and 500 previously confirmed. Retail profits rose to £346 million despite customer numbers falling to 7.45 million.
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