AISiliconANGLEabout 1 hour ago
Five9 Builds Humantic Contact Centers Over Full Automation
1 min read
Five9 CEO Amit Mathradas introduced the Humantic model, which combines human agents and AI agents working together in contact centers instead of pursuing full automation. The approach prioritizes human handling for high-complexity, high-value, or vulnerable interactions while AI manages routine tasks like password resets.
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