DevHacker Noonabout 8 hours ago
B2B apps shift backend work to users
10 min read
B2B software often forces users to do backend work, like navigating long select menus for birth dates, while consumer apps offer effortless interactions. London's seamless public transport payment system exemplifies the frictionless design B2B products should emulate. The gap persists because B2B interfaces prioritize functionality over user experience.
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