PolicyMobileSyrupabout 1 hour ago
Telus asks CRTC to block complaints
2 min read
Telus filed documents with the CRTC on Oct. 7 seeking changes to make filing complaints with the CCTS more difficult for Canadians. The proposal requests no general awareness campaigns and a screening protocol forcing customers to provide verifiable documentary evidence proving they reached the second level of escalation before a complaint is accepted or registered at the portal entry stage.
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