EnterpriseSilicon Canalsabout 2 hours ago
Emotional labor migrates from work to personal life
9 min read
Sociologist Arlie Russell Hochschild coined 'emotional labor' in 1983 after observing Delta Air Lines flight attendants trained to smile as if passengers were personal guests. Four decades later, the term now describes unpaid relationship maintenance in friendships, families, and Slack channels, with no wage or shift rotation.
Level
Hype check
Tap to vote and see what everyone thinks.
Summary by ByteBrief
