AI404 Mediaabout 3 hours ago
Meta's Muse AI Calls Use Human Agents
5 min read
Meta is testing its Muse AI agent's outbound call feature with human call center agents handling some calls, 404 Media reports. Internally, Meta said it added a human agent layer for calls and is dogfooding the feature. Employees warned of privacy risks and negative PR, noting testers were not told a human made the call until afterward.
Level
Hype check
Tap to vote and see what everyone thinks.
In this storyMeta
