Dreamforce 2026: AI Agents Shift to Outcomes

At Dreamforce 2026, Salesforce announced Agentforce service agents now charge only when a customer issue is resolved, not on handoff. Slackbot became the fastest-adopted product in Salesforce history with 1.5 million monthly active users since January. Asymbl said digital workers make up half its workforce across 13 functions, lifting productivity from about $5 million to $13 million.