AIYourStoryabout 5 hours ago
Agentic AI for Enterprise Service Desks
5 min read
At DevSparks Bengaluru 2026, an engineering approach to autonomous service desks was presented. Only four out of ten enterprise tickets resolve without friction. The rest get escalated. Agentic AI aims to automate the resolution chain, reducing escalations and improving SLA adherence for employee support.
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