AIVentureBeat5 days ago
MassMutual's AI strategy: 12-month contracts, 30% productivity gains, zero lock-in
5 min read
MassMutual's AI strategy uses 12-month contracts and zero lock-in to swap models as the market shifts. The approach has delivered a roughly 30% increase in developer productivity. AI-powered contact center workflows have also improved, according to CIO Sears Merritt.
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