AIMediaNamaabout 2 hours ago
MakeMyTrip CEO Rejects AI Agents for Travel
4 min read
MakeMyTrip CEO Rajesh Magow states general AI agents cannot replace travel platforms due to supply and servicing gaps. The company's assistant, Myra, handles 3,000 bookings daily and 90,000 conversations, resolving 53% of post-booking queries. Domestic air departures fell 7% while fares rose 25% to 30%. The India IPO listing remains pending regulatory approval.
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