AISilicon Canalsabout 2 hours ago
AI Gains Favor Novice Workers in Studies
8 min read
A study of 5,179 customer-support agents found AI assistance boosted novice productivity by 34%, while experienced workers saw minimal gains. The peer-reviewed version, using 5,172 agents, estimated a 15% average increase and about 30% for less-skilled workers. AI steepened the early learning curve, compressing skill advantages.
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