AIForbes Innovationabout 2 hours ago
SaaS Faces Evolution Not Extinction From AI
1 min read
AI agents threaten SaaS by automating manual UI tasks, but incumbent tools survive as systems of record with entrenched workflows. Three scenarios emerge: commoditization, API-first agent endpoints, or embedded AI agents. Salesforce and HubSpot embed agents. SAP and ServiceNow restrict agent access. Per-seat pricing may shift to pay-per-transaction.
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