AIMediaNamaabout 2 hours ago
TRAI Mandates 24x7 AI Agents in Telecom
4 min read
The Telecom Regulatory Authority of India allows telecom operators to use AI agents for customer support starting November 2, 2026. While support must be available 24 hours a day, human assistance remains mandatory for at least 16 hours daily. The rules apply to ISPs with over 10,000 subscribers, dropping the previous Rs. 5 crore turnover threshold.
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