AIFortuneabout 7 hours ago
TIAA AI and human saved $3M retirement scam
4 min read
TIAA's AI flagged a 76-year-old customer attempting to withdraw his entire $3 million retirement portfolio after a scammer targeted him. A portfolio manager escalated the out-of-pattern withdrawal, preventing the loss. TIAA CEO Thasunda Brown Duckett said the AI tool caught it, but a human prevented disaster.
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