EnterpriseForbes Innovationabout 3 hours ago
Agent Manager Role Emerges in Enterprise
1 min read
McKinsey now runs 25,000 AI agents alongside 40,000 human employees. A new role called the agent manager or supervisor handles agent role design, governance, performance, and life cycle. Mercer's 2026 report found 82% of C-suite leaders expect HR to manage humans and digital agents together. Salesforce's autonomous agents handled 74% of support cases and generated $60 million in pipeline.
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