AITowards Data Scienceabout 17 hours ago
One Capital Letter Silently Broke an AI Support Bot
1 min read
A developer tested three OpenAI model versions on 47 real banking messages from the BANKING77 dataset. The production model consistently misspelled the JSON label 'request_refund' as 'Request_refund' with a capital R, causing the downstream program to silently drop every refund ticket.
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