AIFortuneabout 3 hours ago
CEOs Warn Against AI Efficiency Trap
1 min read
At the Fortune Leaders Forum in Macau, executives from AS Watson, Walmart China, and ServiceNow warned that using AI merely to improve existing processes creates 'a better version of yesterday.' They argued companies must redesign workflows for reinvention, not just efficiency. ServiceNow research cited shows 60% of companies have AI agents, but only 5% have redesigned workflows.
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