AIHacker Noonabout 4 hours ago
inDrive Cuts Incident SLA from 72 to 2 Hours
5 min read
inDrive reduced its incident SLA from 72 hours to 2 hours using a follow-the-sun support model. The approach distributes engineering support across global time zones, enabling continuous coverage and faster response. The change dramatically improved incident resolution speed for the ride-hailing company.
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