AISaaStrabout 2 hours ago
Vercel Cuts SDRs to One, Replaces Support with AI
8 min read
Vercel reduced its sales development representatives from 10 to 1 and handles 93% of support cases with an internal AI agent. The company built these tools in-house, costing under $5,000 a year for the lead agent and about $150,000 annually for the support agent. Vercel plans to drop any product lacking an API for its agent-driven stack.
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