AIVentureBeatabout 13 hours ago
Zillow AI ROI requires pre-build measurement
4 min read
At VB Transform 2026, Zillow SVP of Engineering Toby Roberts said AI ROI numbers only hold up if measured before building. Zillow and Glean co-founder and CEO Arvind Jain described building AI architecture to carry customer context across a multi-step journey spanning phone, loan officer, and real estate agent. Context, not raw data, was the harder problem.
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