AITowards Data Scienceabout 14 hours ago
AI Agent Passed Eval But Cost Too Much
1 min read
A mid-market SaaS company built a customer-operations AI agent that passed all twelve quality metrics in a published eval harness. The CFO shut it down after calculating the cost per resolved ticket was $4.79 versus $4.20 for humans. The agent was 10 percent more expensive despite being more accurate.
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