Microsoft's Work IQ Targets Agent-First Enterprise IT

Microsoft's Work IQ platform enables enterprise AI agents to operate with greater autonomy in IT tasks. The platform aims to reduce manual workflows by automating routine operations across enterprise environments. Critics raise concerns about cost increases, data exposure, and governance challenges in deploying AI agents at scale. Operational risks include unintended actions and lack of visibility into agent behavior. The shift to agent-first IT models may require new compliance frameworks and oversight mechanisms.