AIForbes Innovationabout 4 hours ago
How Southwest Is Rewiring Itself For The Age Of AI
1 min read
Southwest Airlines CIO Lauren Woods led a massive tech overhaul after a 2022 winter storm exposed fragile crew scheduling systems. The airline built a unified data model, migrated to cloud infrastructure, and developed an AI common platform for real-time visibility and predictive delay models. A shift to assigned seating required extensive system re-engineering.
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