
The SaaS market has lost its predictability as AI agents replace human users, upending the per-seat pricing model. January's $300 billion single-session wipeout signals the old model has peaked. AI-native software now targets the $2 trillion white-collar services market with usage-based or outcome-based pricing on proprietary data moats.
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Summary by ByteBrief
ServiceNow: The AI Threat Is Overstated