AIMarginal Revolutionabout 1 hour ago
Global Call Center Jobs Fall 5.3%
1 min read
Global call center headcount is 5.3% below its December 2023 peak, ending more than a decade of growth. It has fallen year over year for eight straight quarters, a decline that started in high-income countries and coincided with the rise of AI chatbots. Call center support is falling behind other white-collar work in the same countries.
Level
Hype check
Tap to vote and see what everyone thinks.
