TechLobstersabout 2 hours ago
Software disrespects users despite empathy claims
1 min read
Empathy and delight have failed to improve user experiences because respect is missing from software design. Frictionless products remove user control and agency, making errors infantilizing. LLMs scale this disrespect by defaulting to "do it for you" patterns, shifting error-checking burdens onto employees and encouraging meaningless output.
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