AIFast Company Techabout 3 hours ago
Kansas Labor Department Uses AI to Streamline Unemployment Claims
3 min read
The Kansas Department of Labor revamped its 1970s unemployment system in late 2024, adding AI chatbots that help agents and claimants. Processing times dropped nearly 80%, and over 90% of claims now need no agent interaction. Predictive AI tools are in development.
Level
Hype check
Tap to vote and see what everyone thinks.
