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Agentic AI moves beyond chatbots to autonomously complete tasks like reordering stock and processing payments. Adobe's 2026 report finds 80% of executives seek real-time personalized experiences. Intercom reports AI agents score 4.1/5 on customer satisfaction versus 4.3 for humans. McKinsey shows AI resolutions cost $0.62 per ticket versus $7.40 for human agents.
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