AICarScoops1 day ago
BMW AI chatbot overpaid customer in buyback deal
4 min read
A BMW Toronto customer negotiated a $27,162.79 buyback for his 2021 X3 with a chatbot named Quinn, not a human. The dealership later voided the deal, saying the AI made a mistake and the actual value was $20,000. The customer was left shocked and devastated.
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