Aviva detects record £233m in bogus claims

Aviva identified more than 18,400 suspect insurance claims in 2025 with a combined value of £233m, a record for the insurer. Scammers used AI to fake accident scenes, documents, and exaggerate damage. Motor insurance fraud accounted for over 70% of detected cases, with the value of motor fraud rising 39%. Fraudsters shifted from staged collisions to exaggerated claims for vehicle damage, repair costs, and injury.