AIDigital Trendsabout 3 hours ago
AI agents need web navigation skills
1 min read
An AI customer service assistant failed within a week because the company's website was inaccessible to it. The return policy lived in a PDF, the shipping calculator was a multi-step form, and product specs sat behind click-activated tabs. McKinsey's 2025 State of AI report found 23% of organizations scaling agentic AI systems.
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