AIInfoQabout 1 hour ago
DoorDash SafeChat: Hybrid AI Moderation at Scale
1 min read
DoorDash engineer Bruna Pereira detailed SafeChat, a content-agnostic AI moderation platform handling 4 million daily chat messages. The system uses a fast internal classifier for obvious cases, LLM multi-axis scoring for nuanced decisions, and no-code workflows with backtesting, cutting safety incidents while scaling.
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