AI9to5Macabout 21 hours ago
Apple tests Live Notes AI at Genius Bar
1 min read
Apple is piloting a new Live Notes system at select retail stores that uses AI to record, transcribe, and summarize Genius Bar repair conversations. The tool is opt-in for both employees and customers, audio recordings are not saved, and managers cannot view transcripts. The pilot has sparked concern among workers about potential employee monitoring.
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