Hackers used Meta's AI support chatbot to hijack Instagram accounts

Meta confirmed hackers exploited its artificial intelligence-powered customer service chatbot to gain unauthorized access and take over thousands of user profiles on the popular photo-sharing platform. The malicious actors leveraged automated responses within the support interface to bypass standard security verification steps required for account recovery requests. This breach demonstrates how attackers can manipulate legitimate help channels designed to assist users rather than defend them against credential theft attempts targeting personal data.