#ai interaction Tech News.
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AITheStreetabout 3 hours ago
Analysis: Wendy's has a customer-service problemWendy's omits a human customer service option in its support flow. Metrigy's 2025-26 study found 84.9% of consumers prefer human agents over AI, with 80.1% still favoring humans even when issue resolution is guaranteed. Consumers report worse experiences without human availability.
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