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The latest customer engagement news, distilled by AI into sharp ~100-word summaries. ByteBrief tracks customer engagement across dozens of tech sources and brings you only what matters, updated hourly. Tap any story for the full brief, or open the original source.

Salesforce agreed to acquire customer engagement firm Braze for about $5.66 billion in enterprise value on Tuesday. Holders of Braze Class A common stock receive $47.50 cash per share. The transaction targets completion during fiscal 2028, pending regulatory clearances and a shareholder vote. Braze serves roughly 2,770 customers including Canva and Instacart, while Salesforce stock fell 2.6% in premarket trading.
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