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The latest customer-service news, distilled by AI into sharp ~100-word summaries. ByteBrief tracks customer-service across dozens of tech sources and brings you only what matters, updated hourly. Tap any story for the full brief, or open the original source.

Toronto-based Ada confirmed a merger with US firm Dialpad on Wednesday, valuing the company at approximately $600 million CAD. This deal contrasts with the $1.2 billion USD Ada received during its 2021 Series C financing. The combination aims to create a new leader in agentic customer communications.
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