#duallane Tech News.
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AIThe Registerabout 10 hours ago
Alibaba Cloud's DualLane avoids LLMs for supportAlibaba Cloud built DualLane, a system that routes tech support tickets away from large language models to cut costs and errors. DualLane uses fast and slow paths, achieving 96.5% accuracy in offline benchmarks. The system is in production at Alibaba Cloud.
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