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Salesforce agreed to acquire AI customer support company Fin for $3.6 billion. Fin's AI agents resolve 76 percent of queries without human help. The deal, expected to close in Salesforce's fiscal 2027 fourth quarter, adds over 30,000 customers and strengthens the Agentforce business, which reached $1.2 billion in annual recurring revenue.
Salesforce signed a definitive agreement to acquire Fin. The company announced the deal publicly. Fin is a company being purchased by Salesforce. The acquisition is part of Salesforce's corporate strategy.
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