#operating model Tech News.
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AIForbes Innovationabout 3 hours ago
The Operating Model Bet Inside Every AI Investment DecisionS&P Global found 42% of organizations abandoned most AI initiatives in 2025, up from 17% the year before. Klarna ended Salesforce and Workday contracts, doubled revenue between 2022 and 2025 while cutting headcount nearly in half, then rebuilt human customer service after automated interactions hurt satisfaction. The shift toward outcome-based pricing reflects vendors acknowledging the same reality.
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