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Zomato banned restaurants from listing dishes with analogue dairy and will delist non-compliant ones. Restaurants must switch to natural dairy or remove affected dishes. The policy follows FSSAI's April 29 notice on cheese analogue labelling.
Zomato fired about 240 employees and closed its Hyderabad customer support operations. Remaining in-house support consolidates in Gurugram; affected staff receive four months' pay, plus laptops and earphones. The move follows increased reliance on external partners and automation.
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