TechSilicon Canalsabout 2 hours ago
Polite Shutdowns Stop Rudeness Without Escalation
6 min read
Politely shutting down rude behavior means naming the problem and drawing a line without performing. Research by Christine Porath and Amir Erez found rudeness harms task performance and helpfulness. A clear boundary interrupts incivility spirals, which Trevor Foulk, Andrew Woolum, and Amir Erez linked to passing rudeness onward.
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