AICNETabout 2 hours ago
Meta Muse AI Calls Used Human Workers
4 min read
Meta's Muse AI agent beta, launched mid-September, placed calls to businesses but routed tasks to human concierges without disclosure. Internal records show Meta called them 'Muse human agent calls.' Employees warned of privacy risks, and Meta suspended the feature after a VP admitted inadequate disclosure. Google's Gemini now handles calls too.
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