AIGuardian Technologyabout 3 hours ago
Co-op Legal Services Deploys AI Call Monitoring
3 min read
Co-op Legal Services introduces an OpenAI model to rate worker phone calls for probate and estate advice. The system analyzes over 50 aspects of interactions to generate pass or fail scores for managers. Whistleblowers describe the surveillance as dystopian, while the company claims it ensures consistent expert guidance for clients.
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