AIET Techabout 1 hour ago
India BPO Industry Adopts AI for Calls
1 min read
India's $5 billion call centre industry, employing an estimated 1.1-1.3 million people in pure voice processes, is adopting artificial intelligence to answer customer calls. While voice AI drives this shift, hiring remains strong as the sector moves toward complex tasks, leaving fresh graduates scrambling for a new career ladder.
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